Stuff You Need to Know About SOLAR-DIY

Solar DIY Australia is an Australian-owned family business that has been operating in southern NSW for over 40 years. Firstly, as a small off-grid solar energy supplier and installer, and now adding an online store for all Australians to benefit from the vast experience that has been gathered over the years.

POLICIES

Our Policies reflect our commitment to providing quality equipment for competitive prices delivered to you where you are.

Returns Policy

Return Policy Effective Date: 01/01/2025

At Solar DIY Online Store, we take pride in supplying high-quality solar products. Please read our Return Policy carefully to understand your rights and responsibilities when returning items purchased from www.solar-diy.com.au. 1. Change of Mind We do not accept returns for change of mind. Please ensure you carefully select the right products for your needs before making a purchase.

2. Faulty or Incorrect Products We accept returns in the following cases: - You have received an incorrect item. - The product is faulty or has a manufacturer defect. - The product was **damaged during shipping (must be reported within 48 hours of delivery).

3. How to Request a Return To request a return, please email support@solar-diy.com.au with the following details: - Your order number - Description of the issue - Photos of the product and packaging (if applicable) We will assess your request and provide instructions on how to return the item if eligible.

4. Return Conditions - Products must be unused, uninstalled, and in original packaging. - Returns must include all accessories, manuals, and documentation. Returns must be requested within 14 days of receiving your order, unless covered by a longer manufacturer warranty for defects.

5. Return Shipping - For incorrect, faulty, or damaged items, we will cover the cost of return shipping. - If the returned product is found to be non-faulty or damaged due to incorrect installation or misuse, the return may be rejected, and you may be charged for return shipping.

6. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. - Approved refunds will be processed back to your original payment method. - Refunds are typically processed within seven business days of approval.

7. Manufacturer Warranties All products are covered by the manufacturer's warranty. For warranty claims outside the return period, please contact us, and we can assist you with the manufacturer's warranty process.

8. Contact For any return or warranty inquiries, please get in touch with us at:

Email support@solar-diy.com.au

Returns Policy
Exceptions

Return Policy Exceptions Effective Date: 01/01/2025

Returns Policy Exception – Heavy and High-Value Products

At Solar DIY Online Store, we strive to ensure customer satisfaction with every purchase. However, due to the nature of certain products, some items are not eligible for return under our standard returns policy.

Non-Returnable Items

The following categories of products cannot be returned or exchanged unless they are faulty, damaged in transit, or not as described:

Products weighing more than 100 kilograms, and/or
Products with a purchase value exceeding $5,000 AUD

This includes (but is not limited to) complete solar kits, large batteries, commercial inverters, and freight-delivered pallet shipments.

Why These Exceptions Apply

These exceptions are necessary because:

Heavy and high-value items incur significant shipping and handling costs
Custom packaging or freight arrangements are often required
These items are often difficult to inspect or resell once opened or installed
The risk of damage during return shipping is higher

Your Responsibilities Before Purchase

To avoid issues, we ask that customers:

Carefully review all product specifications and compatibility before purchase
Contact us for technical guidance or pre-sales support if unsure
Understand that change-of-mind returns will not be accepted for excluded items

Transparent Communication

We clearly state this returns exception:

On relevant product pages
At checkout
And within our Terms and Conditions

By completing your purchase, you acknowledge and agree to this policy.

If your item arrives faulty, damaged, or not as described, please contact us within 7 days of delivery. We will work with you to arrange a suitable remedy, which may include a replacement, repair, or refund as per Australian Consumer Law.

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Privacy
Policy

Solar DIY Online Store www.solar-diy.com.au is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with Australian privacy laws.

1. What Information We Collect When you visit our website, create an account, or make a purchase, we may collect the following personal information: - Name - Billing and shipping address - Email address - Payment details (processed securely via third-party payment providers) - Order history - Any communication you have with us (e.g., emails or contact form submissions) We also collect non-personal data such as website usage statistics through cookies and analytics tools.

2. How We Use Your Information We collect your personal information to: - Process and fulfil your orders - Communicate with you about your purchases - Respond to your inquiries and support requests - Improve our website and customer experience - Comply with legal obligations We will never sell, rent, or trade your personal information to third parties.

3. Sharing Your Information We only share your personal information with trusted third parties when necessary to: - Process payments (e.g., PayPal, Stripe, etc.) - Deliver orders (couriers and shipping services) - Comply with legal requirements All third parties we work with are required to protect your personal information.

4. Cookies and Tracking Our website uses cookies to improve your browsing experience, analyse website traffic, and remember your preferences. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

5. Data Security We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no data transmission over the internet can be guaranteed as 100% secure.

6. Accessing and Updating Your Information You have the right to access, update, or request the deletion of your personal information. Please contact us at support@solar-diy.com.au for any privacy-related requests.

7. Third-Party Links Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The latest version will always be available on our website. We recommend reviewing it periodically to stay informed.

9. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us: Email: support@solar-diy.com.au

Terms and Conditions

Policy Effective Date: [01/01/2025]

Terms and Conditions Welcome to Solar DIY Online Store www.solar-diy.com.au.

By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase.

1. General Solar DIY Online Store supplies solar products including, but not limited to, solar panels, inverters, batteries, regulators, and complete solar kits. We provide products for DIY purposes only. We do not offer installation services or technical installation support.

2. Product Information All products sold are brand-new and covered only by the manufacturer's warranty. Product specifications, descriptions, and images are provided to the best of our knowledge but may be subject to change without notice.

3. Warranty All products are covered solely by the original manufacturer's warranty, which varies depending on the product. Warranty claims must be handled in accordance with the manufacturer's warranty process. Solar DIY Online Store does not provide additional warranties beyond those offered by the manufacturer.

4. Returns and Refunds We accept returns only for the following reasons: - Incorrect or faulty items received. - Damaged goods during transit (must be reported within 48 hours of delivery). Returned products must be unused, in original packaging, and accompanied by proof of purchase. Change-of-mind returns are not accepted. Please contact us before returning any products.

5. Shipping We ship Australia-wide. All orders are dispatched as quickly as possible, but delivery times may vary depending on location and courier services. Solar DIY Online Store is not liable for any delays once goods have been handed over to the carrier.

6. DIY Responsibility Products purchased from Solar DIY Online Store are intended for qualified persons or licensed installers. It is your responsibility to ensure products are installed in compliance with all relevant Australian regulations and standards. We are not responsible for incorrect installation, improper use, or any damage resulting from DIY installation.

7. Limitation of Liability Solar DIY Online Store is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the products sold on this website. Our liability is limited to the purchase price of the product.

8. Privacy We respect your privacy and handle your data in accordance with Australian privacy laws. For more details, please refer to our [Privacy Policy].

9. Governing Law These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from your use of this website will be handled under Australian jurisdiction.

10. Contact For any questions or concerns, please contact us at:

Email: support@solar-diy.com.au